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Refund & Return Policy

Thank you for shopping with CoSaMiSa. We take pride in sourcing and curating authentic vintage and retro apparel. Because of the unique, one-of-a-kind nature of vintage clothing, please review our return policy below prior to completing your purchase.

1. All Sales Are Final (Vintage Nature)

  • One-of-a-Kind Items: Most vintage garments are unique, pre-loved pieces. Therefore, all sales are considered final.

  • Sizing & Fit: Vintage tag sizes often differ from modern standardized sizing. We provide exact manual measurements (bust/chest, length, sleeve, waist) in each product description. We strongly recommend comparing these measurements against a garment you already own before purchasing. We cannot accept returns or exchanges for sizing issues or buyer’s remorse.

  • Vintage Condition: Minor signs of age, natural fading, or subtle wear are characteristic of authentic vintage garments and are not considered manufacturing defects. Any notable flaws (stains, holes, repaired seams) will be clearly noted in the item description and accompanying photos.

2. Damaged in Transit or Incorrect Items Received

We stand behind our accurate descriptions and packaging. We offer a resolution under the following circumstances:

  • You received an incorrect item different from what was ordered.

  • The item suffered significant damage during transit.

  • A major undisclosed flaw was accidentally omitted from the listing description.

How to request an inspection/refund:

  1. Contact our support team at support@cosamisa.com within 7 days of delivery.

  2. Include your order number, a brief explanation, and clear photos of the packaging and the issue in question.

  3. Once reviewed and approved by our support team, we will provide instructions for returning the item or issue an appropriate refund.

3. Refund Processing

  • If a return or refund is approved, your refund will be processed back to your original payment method within 3–5 business days of our warehouse receiving and inspecting the returned garment.

  • Depending on your financial institution, it may take an additional 3–7 business days for the funds to reflect on your card statement.

4. Contact Us

If you have any questions regarding fit, fabric, or condition before ordering, please feel free to reach out to us:

  • Store: CoSaMiSa

  • Email Support: support@cosamisa.com

  • Location: Regina, Saskatchewan, Canada

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

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